Page 12 - MASALA LITE ISSUE 92 | MAY 2018

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Jay Jhingr
Jay Jhingran is a passionate hotelier who is a passionate hotelier who is a passionate hotelier who is a passionate hotelier who is a passionate hotelier who an is a passionate hotelier who an
Jay Jhingr
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isn’t afraid to roll up his sleeves for the
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isn’t afraid to roll up his sleeves for the ’t afraid to roll up his sleeves for the ’t afraid to roll up his sleeves for the ’t afraid to roll up his sleeves for the ’t afraid to roll up his sleeves for the ’t afraid to roll up his sleeves for the ’t afraid to roll up his sleeves for the
isn
isn
isn
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bettermen
bettermen
betterment of his business.
betterment of his business.t of his business.t of his business.t of his business.t of his business.t of his business.
bettermen
bettermen PROMOTIONS
bettermen
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BY CHRISTY LAUY CHRISTY LAUY CHRISTY LAUY CHRISTY LAUY CHRISTY LAU AT THE LONDONER
As the General Manager of The Continent Hotel Bangkok, Jay Jhingran is a living The Continent Hotel BangkokThe Continent Hotel Bangkoks the General Manager of The Continent Hotel BangkokThe Continent Hotel BangkokThe Continent Hotel Bangkoks the General Manager of
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example of his favourite quote: “A leader is one who knows the way, goes the way e of his favourite quote: “A leader is one who knows the way, goes the way e of his favourite quote: “A leader is one who knows the way, goes the way e of his favourite quote: “A leader is one who knows the way, goes the way e of his favourite quote: “A leader is one who knows the way, goes the way
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example of his favourite quote: “A leader is one who knows the way, goes the way
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and shows the way.”ws the way.”
and sho
and shows the way.”
Having graduated from Salzburg School of Hotel Management, Jay has directed
Having gr
Having graduated from Salzburg School of Hotel Management, Jay has directed aduated from Salzburg School of Hotel Management, Jay has directed
all kinds of luxury accommodations, from mega-city hotels to majestic chateau- MONDAY
all kinds of luxury accommodations, from mega-city hotels to majestic chateau-
style properties in Europe, including managing Austria’s largest hotel brand, the
style properties in Europe, including managing Austria’s largest hotel brand, the
A A A
Austria Trend Hotels. Now part of the Compass Hospitality group, he is set to make
Austria Trend Hotels. Now part of the Compass Hospitality group, he is set to make ustria Trend Hotels. Now part of the Compass Hospitality group, he is set to make ustria Trend Hotels. Now part of the Compass Hospitality group, he is set to make ustria Trend Hotels. Now part of the Compass Hospitality group, he is set to make
this fi
this fi
this fi ve-star boutique property Bangkok’s next big thing. ve-star boutique property Bangkok’s next big thing. ve-star boutique property Bangkok’s next big thing. ve-star boutique property Bangkok’s next big thing.
this fi ve-star boutique property Bangkok’s next big thing.
this fi
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What inspire
What inspired you to get into the hospitality industry?d you to get into the hospitality industry?d you to get into the hospitality industry?d you to get into the hospitality industry?
What inspire
What inspired you to get into the hospitality industry?
What inspire
Actually, I have always dreamt of working in this fi eld. I have always been a people ctually, I have always dreamt of working in this fi eld. I have always been a people
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Actually, I have always dreamt of working in this fi eld. I have always been a people Buy one Get one FREE on all Margarita Cocktails all day
person, and so my parents pushed me to go study hospitality. They knew that
person, and so my parents pushed me to go study hospitality. They knew that
this industry would suit me, even though back then in the 80s, traditional careers Extended Happy Hours from 11am - 10pm with
like doctors and engineers were the preferred choices. Thankfully, my parents Beer, Wine and Spirits from B99 1/2 Price Pizza ALL DAY
thought diff erently.
Why did you decide to move to Bangkok for work?
I got headhunted to work for Lebua Hotels & Resorts. At that time, I did not know “I fi rmly believe that when you’re active, TUESDAY
Bangkok too well, but the professional opportunity was very enticing, so that the results come automatically, provided FRIDAY & SATURDAY
brought me here. Following that, I began to love it, mainly because of the lifestyle,
culture, diversity and growth the city has to off er. you’re active in the right space”
Teacher Pints
What is a typical work day like for you? Fridays
The fi rst and most important point is to be switched on, meaning that I have to Join us on the
be accessible to everyone. Secondly, you have to make sure that your guests and Teachers Pints* of House Beer from 2pm to 10pm All-Day Happy Hours 11am - 7pm Rooftop
staff are doing well. Thirdly, you have to try and ensure that you are running full in So you’re in charge of creating these events for the hotel? B220 Happy Hour Guinness Pints Extended Happy
terms of capacity. Beyond that, it’s about having a structure or an action plan for I’ve certainly driven the idea for them. I fi rmly believe that when you’re active, Hours from 11am - 10pm with Beer, Wine and Spirits Beer, Wine and Spirits from B99 Half-Price Cocktails
the day, which goes into all areas of running an organisation, from the business and the results come automatically, provided that you’re active in the right space, from B99 Our famous Chocolate Lava Cake for only
customer side to the fi nancial and innovation aspect. Frankly speaking, I’ve reached and in the arts fi eld you really can’t go wrong, because there are so many creative Saturdays at the Bar from
a stage in my life where I’m not doing a job; I’m doing what I love to do. But it does performances or activities you can do. B120 ALL DAY 1/2 Price Pasta ALL DAY 6pm and
come with challenges, and thank god for that, because how else are you supposed *Must show your Teacher ID or WP for discounted pints
to learn and grow? If someone aspired to be a hotel GM, what skills would they need to cultivate? All-Day Happy Hours 11am - 7pm free pool
Listening, because I wasn’t always a good listener and honing that skill has helped Beer, Wine and Spirits from B99
And what are some of those challenges? me understand people. Another skill is balance, because you are directing, almost WEDNESDAY
A lot of incidents, which you have no control over, occur. Terrorist attacks, suicides, like what a conductor does with an orchestra. You have to be able to look at
currency devaluation, disease, political instability and fl oods, are just a few multiple aspects of your business all at once. The last one, which is particularly
examples GMs have to deal with while maintaining the reputation of the hotel. essential in this industry, is living the meaning of the word hands-on. I probably
have the dirtiest hands here because I’m always picking up stuff I see lying around. Pint and Parma
What do you enjoy most? I’m proud to be seen at the front of the hotel with a broom in my hand. My job is to SUNDAY
Making customers happy, which is also the most rewarding part. One golden rule oversee all the details, and I am happy to help wherever I can.
we have at The Continent Hotel Bangkok is that we don’t meet at 9am when most B299 Chicken Parmigiana and Pint of House Brew,
hotels do. Instead, we believe that’s when we should be with our guests. I enjoy What are some of your proudest achievements? Sangria or Glass of House Wine from 11am - 10pm
going from table to table and saying hello to everyone. I also love encouraging, and Every role I’ve assumed has made me feel accomplished in some way, but going Happy Hour all day from 11am - 7pm with Beer, Wine Sunday Roast & Bloody Mary Bar
keeping colleagues and staff happy and motivated. back to my days in Europe, I would say it was when I picked up a lot of languages, and Spirits from B99
In addition, I enjoy the creation of lifestyle stories, and because we are a lifestyle including French and German. During my time with Delta Chelsea Hotel, I helped Make Your Own Bloody Mary’s B100
hotel, we do our best to stay true to that image. The stories we create are not the property become the preferred hotel for the Canadian-Tibetan Association, Big Ben Sunday Roast B395 — Includes Dessert
clichés, as they keep getting reinvented. Today, there could be stories on restaurants which was when the Dalai Lama came down for a visit. Another important
and bars that are turned into one-of-a-kind co-working spaces. We also heavily achievement was when I learned to adapt to diff erent cultures in a positive way. THURSDAY All-Day Happy Hours from Open - 7pm with Beer, Wine
engage with the performing and visual arts community of Bangkok. We have musical and Spirits from B99
and poetry events to keeps things creative. What has been your favourite place to live in?
I really can’t say and I’m not trying to be politically correct. Every place has its own Ladies’ Night
charm, from the alpine beauty of Austria where I spent my youth to the laidback
Canadian way of life and ultra-luxury exquisiteness of India where my ancestors
are from. Ladies get Buy one Get one FREE from 2pm - 10pm on
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What are some of the diff erences in managing hotels in Europe versus Asia?
In Asia, you’re expected to be more direct in your management approach. People Happy Hour all day from 11am - 7pm with Beer, Wine
want you to tell them what to do, and it’s also about treating people respectfully and Spirits from B99
and keeping ‘face.’ It may be perfectly normal to speak your mind in Europe or
America, but it is really not the right thing to do in Asian countries. 1178 Pattanakarn Road, Kwaeng Suan Luang,
Check-in on
Where do you see yourself in fi ve years? Khet Suan Luang, Bangkok
Successfully implementing the growth of The Continent Hotel and receive 5% off your bill Between Soi 30 and Soi 32 (Look out for Soi Londoner)
Bangkok. I want to make sure that the hotel is well-positioned
as an attractive and leading destination in the market. * Must show your check-in to staff before getting : 02 022-8025 | www.the-londoner.com
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